Refund policy

Thank you for your purchase. All products offered by PerfectCookies are digital downloads delivered electronically in PDF format. Due to the nature of digital content, all purchases are considered final once the order has been completed and the file has been delivered.

Because digital products cannot be physically returned and access cannot be revoked after delivery, we do not provide refunds, exchanges, or order cancellations.

Customers are responsible for entering a valid and accurate email address during checkout. Digital files are sent automatically to the email address provided at the time of purchase. Refund requests will not be granted for delivery issues caused by incorrect email information, spam filters, blocked messages, or inbox settings.

If your order does not appear in your inbox, please check your spam, junk, and promotions folders before requesting support.

Should you experience a problem accessing your purchase after reviewing all email folders, please contact us at perfectcookiesguide@gmail.com. To help us locate your order, include:

• Your full name
• The email address used for the purchase
• The purchase date

Our team reviews support requests in the order they are received. Please allow up to 7 business days for a response.

Before requesting a refund through your payment provider or initiating a chargeback, you agree to provide us with a reasonable opportunity to investigate and resolve the issue. Filing a chargeback without first contacting our support team may result in the suspension of access to our digital products and restrictions on future purchases.

By placing an order through our website, you acknowledge that you have read, understood, and accepted the terms of this Refund Policy.